Check out this poster case study with additional information about what Joy achieved during their time on the Accelerator programme.

NHS problem

At least one in every five GP appointments is for a non-medical need. Many people who require support meeting their basic needs turn to their GP for help. Additionally, there is an increasing demand for front door services such as primary care and social care from individuals with complex social needs.

The referral pathways to appropriate services can be difficult to navigate. Due to fragmented systems and out-of-date service directories people can fall through the cracks.

Social prescribing is one way to bolster NHS resources. However, there is presently a lack of quantifiable evidence around efficacy of these initiatives.

The solution

Joy aims to add ten years to life expectancy by addressing the social determinants of health. They do this by providing cutting-edge social prescribing software comprised of four key products, which can be used by different stakeholders across the sector:

  1. Case Management System – supports personalised care teams with caseload management, dayto-day workflows and capturing valuable efficacy data
  2. Marketplace – allows professionals to refer patients to a variety of current, relevant local services
  3. Insights App – measures the efficacy of social prescribing, identifies health inequalities, and uncovers gaps in provision
  4. GP App – enables clinicians to send referrals in three clicks directly from the clinical system as well as record SNOMED codes


Joy are working with more than 850 GP practices to facilitate and expedite social prescribing referrals across the UK. Below are the outcome stats from their Wokingham Case Study:

  • 88% of patients experience report an improvement in well-being
  • 70% referrals attended by patients
  • The average reduction in GP appointments is 20%-28%