Patients Know Best signs new London contract

Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) has signed a 5-year contract with DigitalHealth.London Accelerator alumnus, Patients Know Best (PKB), to provide their personal health record solution.

PKB will enable the Trust to securely share data with patients in a timely manner. Patient User Group (PUG) sessions have been completed with the Trust, and the feedback has been used both to choose the platform and to understand how best the platform should be used. As such, the Trust plan on using tools within PKB such as shared personalised care planning, sharing digital correspondence and appointment information, issue questionnaires, provide symptom tracking, a personalised digital library of resources and device integration.

Emily Burch, Associate Director of Physical Health said “For children and young adults today’s technology isn’t redefining a generation, this generation are redefining technology and how it is used. They have grown up in the digital revolution and the expectation is for data and information to be at their fingertips and interact the way they want. We are excited to be working alongside our children and young adults with PKB to design a patient held record that delivers direct access to records for our CAMHS population and transform the delivery of care, driven and co-designed by our Service Users.”

Holly Durrant, Senior Business Manager at PKB, said: “Patients Know Best successfully applied to join the 2020-21 DigitalHealth.London Accelerator programme. The Accelerator supported PKB’s ambition of more organisations across London using PKB’s personal health record solution. Throughout the programme, DigitalHealth.London provided advice and guidance through introducing PKB to stakeholders across North London and evaluated PKB’s methodologies and deployment processes which fed back into the delivery a better service for our customers.”

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PKB is an alumnus of the DigitalHealth.London Accelerator programme.

The DigitalHealth.London Accelerator is a collaborative programme funded by two of London’s Academic Health Science Networks – UCLPartners and the Health Innovation Network – MedCity, CW+ and receives match funding from the European Regional Development Fund.