Wendy Jones

Digital Project Manager and Best Interest Assessor

London Boroughs of Richmond and Wandsworth

Biography: I have been a qualified social worker for over forty years. I have worked in front line roles and also spent time teaching social work students at a distance learning university. I am interested in using creative solutions to maximise and promote positive change, and growth and development.
I use my social work skill and expertise to embed the use of care technology with front line staff. This work has also included working to achieving and maintaining culture change, and ensuring the appropriate business processes are in place. I liaise with providers to ensure technology becomes embedded in the way we assess for and provide care to our residents. We also trial innovative solutions such as outbound AI calling.

South West London ICL Digital Pioneer Fellowship project summary: The Telecare service for Richmond and Wandsworth is about to move over to ASCPH. This move will include the need to move to digitised efficient processes for staff to implement. In addition this service will be involved in implementing a plan for the Digital Switchover for the residents of both Boroughs so that all residents have a working digital alarm.

Estimated number of patients / staff impacted by the project: 2,700

Goal(s) for time on the South West London ICL Digital Pioneer Fellowship:1.To network with other colleagues in the digital realm. 2. To learn from others’ knowledge and expertise. 3. To take knowledge and insights gained and use it in the implementation of the project.