Prior to the COVID-19 pandemic, the NHS conducted over 120 million outpatient visits every year. Now over 10% of the adult population is on a waiting list for surgery and more are waiting for a consultation. Current clinical staff do not have the capacity to address this backlog. We need alternative means of caring for our patients safely and effectively.
Ufonia’s solution is to use automation to deliver high-volume, low-complexity clinical conversations. Ufonia has built Dora – an artificial intelligence enabled autonomous clinical assistant. Dora is able to telephone patients and conduct a routine clinical conversation as an alternative to this needing to be done by healthcare staff. Dora doesn’t require patients to use any technology, they simply have a normal phone call. In doing so, Dora increases clinical capacity, reduces costs and provides a more reliable, convenient and consistent experience for patients.
Initial studies using Dora have indicated that it can reduce routine clinician activity by over two-thirds. Most importantly it does this with a high level of patient satisfaction. The average score patients (with an average age of 75), who used the system to conduct their follow-up after cataract surgery, gave in response to whether they would recommend the system to others was nine out of 10.