NSU Media

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NHS Problem

High-quality and responsive leadership development and support is often reserved for the most senior managers, whereas the majority of people working in an NHS organisation or system will be managed by a ‘first line’ leader.  

This population is often large and spread across a variety of locations and shift patterns, creating a dynamic that makes it challenging to provide high quality development and training.  

Also, traditional programmes of classroom-based or face to face training tend to be delivered at a lower frequency and so to a fraction of an overall management population.  

We wanted to fix this. 

The Solution

NSU Media’s Welcome to Leadership is an online solution that supports junior managers with the fundamentals to lead and manage their teams effectively from day one. It bridges the gap that new managers often experience between becoming a team leader and opportunities to access the foundational training, development and support they need in the early stages of their management career.  

Content is self-paced and on-demand, with supporting digital guides, worksheets, performance prompts and a personal learning journal, all designed to support and care for managers from the moment they’re appointed and to help them form good habits as future NHS leaders

Impact

  • Supports new managers and gives them training in the basics as a foundation for ongoing growth and development as NHS leaders.  
  • Improved job satisfaction leading to higher performance and reduced staff turnover (impact on back-fill and recruitment costs and longer-term organisational benefits) 
  • Improves patient healthcare experience, coordination of care or services, and overall efficiency and performance 

To our knowledge, no similar product or provision exists in the NHS, other than where an organisation or Trust may send a small number of its new managers on a generic external training course. From what we understand, it’s more likely that newly appointed managers or new hires at more junior grades (3-7) receive minimal or no formal development support in their first year in their role.