Kimberley Taylor

Information Management and Technology (IM&T) Change Manager

IM&T Department at Kingston Hospital NHS Foundation Trust

Biography: Kimberley started her NHS career in 2009, working for Wandsworth Primary Care Trust and dealing with data. She then progressed to system administration at St George’s Hospital, where she dealt with IT projects. In 2019, Kimberley joined the Kingston Hospital Change team as an Information Management and Technology (IM&T) Change Manager. In this role, she lives and breathes digital transformation; from small changes that digitise a paper form to Trust-wide changes that impact both staff and patients. Kimberley has extensive experience in back-end configuration and dealing with data, with a nuanced understanding of the processes for change, taking digital transformation from planning and design through to testing, including training and implementation.

South West London ICL Digital Pioneer Fellowship project summary: The Kingston Patient Portal has been under development for the past year and went live in August 2022. It includes paperless communication with patients and the introduction of pre-appointment questionnaires. The Trust is currently scoping phase 2 of the project, which will aim to bring radiology appointments onto the portal, allow patients the ability to cancel or reschedule a booked appointment and introduce waiting list management functionality.

Estimated number of patients / staff impacted by the project: Patients: all patients accessing outpatient services at Kingston Hospital (with the exception of paediatrics). Staff: outpatient clinical and admin teams across Kingston Hospital.

Goal(s) for time on the South West London ICL Digital Pioneer Fellowship: Kimberley aims to standardise Patient Portal configuration and workflows across South West London Trusts. Collaboration between Trusts will be vital to ensure that patients within SWL are provided with a consistent platform when moving between different services across different hospitals.