Katrina Brooker

Senior Transformation Lead

Community and Digital Transformation at South West London and St Georges Mental Health NHS Trust

Biography: Katrina is a senior transformation lead for both community transformation and digital transformation within St Georges Mental Health NHS Trust. She is currently working on a number of digital projects, including improving the digital skills of the workforce, analysing the workforce’s baseline digital skills and leading an action plan to improve them. In her role, Katrina is responsible for improving the Trust’s clinical system (RiO), including streamlining, usability and the introduction of case panels based on clinical workflows as well as improving, designing and developing clinical systems training for staff. She is also in charge of reviewing and improving the Trust’s EObs system (Romeo) and piloting new tablets.

South West London ICL Digital Pioneer Fellowship project summary: The project aims to improve the Trust’s clinical system (RiO). There have been many complaints about its lack of usability – citing clunkiness, slowness and navigation – and the complexity of forms that should be streamlined. Many staff struggle to use RiO, especially if they are new to the Trust and haven’t used it before. These issues have led to an underreporting of activity, inaccurate documentation of clinical work and inefficiency. The project goal is to conduct a RiO review, including reviewing forms, streamlining, improving usability, and introducing case panels based on clinical workflows as well as training reviews.

Estimated number of patients / staff impacted by the project: Patients: Patients affected indirectly through improved use of RiO by staff. Staff: All staff using RiO, approximately 1,500.

Goal(s) for time on the South West London ICL Digital Pioneer Fellowship: Katrina aims to network and understand other projects/work going on in the ICS. She is keen to gain new knowledge and skills to progress the improving clinical systems project.