Jacqueline Marks

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Senior Programme Manager

Kingston Hospital NHS FT

Biography: Over the past year as a Senior Programme Manager Jacqueline has implemented a number of projects at Kingston Hospital Foundation Trust, some of which have included digital transformation, for the benefit of patient and staff experience.

South West London ICL Digital Pioneer Fellowship project summary:

The biggest risk when patients arrive at the Emergency Department is time taken to book in and time to triage – for which the clinicians are unaware of the patient’s clinical need. This particular e-solution, aims to:

  • reduce the undifferentiated risk in the queue for reception,
  • speed up the time taken to book-in and initial triage,
  • identify sickest patients earlier in their journey,
  • direct patients to the correct area of the department more quickly.

Estimated number of patients / staff impacted by the project: 350 patients/day ~ 125,000/year

Goal(s) for time on the South West London ICL Digital Pioneer Fellowship: I look forward to the academic side of the Programme especially working with Agile methodologies, business cases and change management principles. Additionally, I am looking forward to networking with like minded individuals who are interested in making digital health a safe, suitable and efficient process for patients and staff.