EQL Limited

NHS problem

1 in 4 people are affected by musculoskeletal (MSK) conditions, making it the third highest area of spend in the NHS. Around 30% of all GP appointments relate to MSK pain. If you factor in GP hours, the total amount of time spent reviewing MSK conditions in primary care equates to around 19 million hours per year.

A Quality, Innovation, Productivity and Prevention (QIPP) evaluation of patient self-referral for MSK physiotherapy showed that the introduction of patient self-referral provides savings of £25,207 per 100,000 of the population.

The solution

EQLs Phio solution looks to revolutionise the way patients access and engage with MSK Physiotherapy services. Phio Access provides a web based, single point of access for patients looking to refer into physiotherapy services whilst Phio Engage enables rapid self-management support via an interactive and engaging smart phone application.


  • Improved capacity in physiotherapy departments and for GPs
  • Faster access to appropriate care
  • Symptom improvement in chronic MSK conditions and disorders associated with chronic pain
  • Reduction in orthopaedic intervention and unnecessary diagnostics