eConsult is the UK’s largest digital triage platform, having done over 12m online consultations for the NHS and available to over 30m patients, through 3 products, eConsult (Primary Care), eTriage (A&E) and eSpecialist (Outpatient).
eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker. eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in 3,330 NHS practices, eConsult gives millions of patients access to their own GP online.
eTriage is a digital triage solution for NHS Emergency Departments and Urgent Treatment Centres, developed by clinicians. eTriage was designed to automatically check-in and prioritise (triage) patients upon arrival to an Emergency Department. eTriage speeds up the streaming process, identifying sick patients earlier, reducing the waiting time and time to treatment within the department and delivers improved patient journeys. Using eTriage, history take and check-in is carried out by patients on arrival, thanks to a bank of tablets with the clinically developed eTriage software. This means the patient only gives their history once, and they are automatically prioritised by clinical need, helping you identify your sickest patients quickly. eTriage is currently live in 10 Urgent & Emergency Departments including St Richard’s Hospital and Chichester Hospital Emergency Departments, Queen Mary’s Hospital, Sidcup Urgent Treatment Centre and the Homerton University Hospital.
eSpecialist offers digital triage for Outpatient appointments (initial and follow up), ensuring patients are referred to the most appropriate Specialist and enabling Specialists to gather all the necessary information upfront of their appointment. Benefits include remote management, reduction of waiting lists, direct to referral and direct to test routes, and reduced number of inappropriate appointments.