Amanda Swinchin Rew

Operations and IT Support Manager

Staywell Services 

Biography: Operations and IT Support Manger for local charity serving the needs of older members of Kingston borough. Key areas of focus include GDPR compliance and health and safety, ensuring all operations adhere to the highest standards. Inhouse trainer delivering essential training to all staff and volunteers on data security, manual handling, fire awareness, etc, sharing skills to maintain a safe and secure environment. Managing a busy handyperson and furniture collection service providing vital support to older local residents. Manging the charity’s IT across all services, ensuring solutions enhance efficiency and service delivery. Overseeing the facilities of 2 day centres and offices ensuring they are well-maintained and fully operational.

South West London ICL Digital Pioneer Fellowship project summary: In order to meet the demand for our services, we need to make it easier for people to access us digitally. We want to commission a new website with interactive features that integrates seamlessly with Salesforce (CRM), enabling automatic logging of interactions. We want to incorporate AI to give us insight into the changing nature of the kind of help and support people are looking for. This insight will help us with making business case and funding applications. Website would enable people to get quicker answers to FAQs, inspire donors and have a payment platform for both donations and services.

Estimated number of patients / staff impacted by the project:20 staff and numerous local residents from the Kingston borough.

Goal(s) for time on the South West London ICL Digital Pioneer Fellowship: Bring to fruition the ideas we have for a website that integrates with our charity’s CRM to enhance efficiency and benefit local residents.