Barking Havering and Redbridge University Hospitals Trust
Bio: Marie is currently a Therapy Manger in the Trust and a Physiotherapist. Before training as a Physiotherapist, she was a programmer and systems administrator in Logica UK a large software company. Because of her programming background, she can see digital solutions at every turn within the NHS – she is aware of what systems are capable of. She has also previously studied a part time MSc which included service redesign, communication and leadership as modules. She is an accredited EMCC coach.
While working in the NHS Marie has constantly found opportunities to incorporate digital systems in Therapy services. As a lead of an outpatient service she led on a Trust wide change to convert paper referrals to digital, thereby improving the processing of 15,000 referrals per year and improving clinical quality for those patients. This service was the first fully digital service within our Trust. Marie now plans to provide the same innovation to GP referrals for musculoskeletal conditions throughout the three boroughs the Trust serves. This will provide a platform for 200 referrals per day.
Project summary: Referrals in the Trust for primary and secondary care musculoskeletal are currently poor quality. This results in incorrect referral routes and delayed care for patients. With a digital solution that ensures users give full and accurate information, clinical triage will be efficient and effective. Patients will receive the correct clinical appointments first time.
The project will be to create an interactive clinical template either built within the GP system EMIS or that interacts with EMIS.
The project will take three to six months to implement and then another three to six months to complete a PDSA (Plan, Do, Study, Act) cycle and audit. The impact is to reduce waiting times for musculoskeletal patients by ensuring correct referral pathways.
Estimated number of patients / staff impacted by the project: The template will be used by all GPs within Havering, Barking and Dagenham and Redbridge. That is 133 GP surgeries. Other stakeholders are a small team of physiotherapists who triage the referrals and then the clinicians who receive those patients for treatment who may be in primary care therapy departments or secondary care consultant led clinics.
Goal(s) for the programme: Enhance her ability to link my previous experience to digital transformation which will increase her ability to empower my teams to be able to do the same.
Gain skills to work with a wide variety of stakeholders to create a shared vision.