Jenny Muir

Chief Nursing Informatics Officer (CNIO)

St George’s University Hospitals NHS Foundation Trust

Bio: As a highly-motivated and results orientated nurse, Jenny has a proven track record of experience within the NHS and independent sector. She has been employed in several senior roles within health care settings. These roles have enabled her to develop her nursing, management and leadership skills, along with other transferable skills, relevant to the fast-paced and rapidly evolving healthcare landscape. Jenny currently works within Information, Communications and Technology (ICT) within a large NHS trust as the Chief Nursing Informatics Officer (CNIO). She is required to provide expert professional advice, develop strategies and implement policies to assure the quality and safety of Nursing, Midwifery and AHP practice within this role. Over the past few years her team has deployed electronic clinical documentation systems within the acute healthcare setting; as part of a transitioning phase to enable the trust to be paperless by 2022. 

Project summary: Linking clinical staff, patient acuity and flow together will provide real-time data to help inform clinical practice. Ensuring patients are cared for in the right location, by the right staff, at the right time, safeguards quality of care and efficiencies.

The Trust’s Electronic Patient Record (EPR) allows for some data to be available in real–time, although this is not currently pulling the patient acuity score. The Trust uses an electronic staffing system to record staff rosters. This system is not linked to the EPR. Establishing a link between these two systems will generate information on staffing against patient acuity/activity helping to improve patient safety, outcomes and flow levels whilst not requiring some staff to attend a physical location.

A business case will be developed to help support this work stream, identifying the resources required, for instance, financial, human resources, hardware, software and licencing provisions, required to join these two systems together. The outcome of this project will be to provide a dashboard of site activity for various teams in real-time.
As a result of the current Pandemic patient safety remains a trust priority. Ensuring that patients are treated in a timely way would help to achieve this.

Estimated number of patients / staff impacted by the project: All inpatients will have their acuity measured by this process – approximately 1000 patients a day.

All staff caring from inpatients will be impacted as part of this process, including nurses, midwives and AHPs, and clinicians as follows: –
Nurses – 27%
Midwives – 2%
AHP – 8%
Clinicians – 40%

As part of the flow program all patients journey through the healthcare provision will be impacted on by this project.

Goal(s) for the programme: Help develop the CNIO role and establish it trust-wide and within the local and national arena

Provide a platform to launch a project that will benefit patient care and improve flow through the organisation

Share experiences with other like-minded colleagues across the healthcare setting