About Shilpi Begum
After graduating with an MBA in Healthcare Management, Shilpi joined the NHS in 2016 to apply her theoretical knowledge of the healthcare system within this industry. Shilpi has been able to build her experience of the NHS at the frontline and management role before joining the deployment team for Whole System Integrated Care (WSIC) Dashboard. As a Programme Co-ordinator for WSIC, Shilpi saw first hand the huge benefits of digital innovation within the North West London Collaboration of CCGs. Since joing the Fellowship programme Shilpi has taken a promotion and is now the Project Lead for the Test Bed programme at Care City, focussing on innovations within domiciliary care.
Shilpi was commended for the Digital Pioneer Fellowship 2020 Empower Award.
Problem: Shilpi is involved with the Whole System Integrated Care (WSIC) dashboards. Through this digital project, she is trying to solve the issue with fragmentation of the health service. Often health service users will go to different health care settings or providers and find themselves continually frustrated at having to repeat the same information to various health professionals.
Solution: The WSIC dashboard provides an integrated health record of patients, the data for the dashboard is fed directly from all GP practices across North West London (NWL), social care providers, mental health trusts and community service within NWL. The electronic record can be reviewed by a range of health care providers or professionals who are directly involved with the patient’s care.
Scale: Currently WSIC stores up to 2.3million patient records across NWL (94% of the NWL population), Shilpi is collaborating with all eight CCGs within NWL (Brent, Ealing, Harrow, Hounslow, Hammersmith and Fulham, Hillingdon, West London and Central London).
Desired impact: The project aims to have health professionals and providers can use the WSIC dashboards to identify gaps in a patient care pathway and be proactive with interventions that may be required. Shilpi also hopes that WSIC can help towards case finding and care planning as the dashboards provides visibility across all care settings.
Progress to date: When Shilpi started the Fellowship she was working at NWL CCGs leading a dashboard project, available to 354 GPs, four Acute Services, two Mental Health Trusts, four Community Services and Social Care. Usage of the dashboard was low (80-100 users would log in once a month). Shilpi set about designing a different approach to engaging stakeholders, and the communications. She left the organisation in August to take on a new challenge at Care City – a promotion to Project Lead for the Test Bed programme, focussing on innovations within domiciliary care.
“I had stumbled onto a digital project in my organisation and had only been involved in digital for about 4 months. A colleague at NWL CCGs made me aware of the Fellowship programme, it looked interesting and I wanted to expand my skillset for the project.
The Action Learning Set sessions helped in more ways than I expected. The programme enabled me to network with a diverse set of people, with titles and hierarchy stripped away. I am now able to build good rapport with external stakeholders and I feel better connected.
I believe the Fellowship was pivotal to my recent promotion. It gave me credibility, and it was one of the key reasons I applied for the job at Care City. My confidence grew from being on the programme. I know what I am doing and can better articulate the impact of what I‘m doing. As a result, I have been granted a lot of trust and more autonomy from engagement to implementation. When I started at Care City in September, we had three care agencies engaged (60 clients) recruited to participate in the Test Bed pilot. As of December 2019, I have grown this to five (80 clients).”