About Saira Arif
Saira is currently the Patient App Product Manager working in the Digital Citizen & Innovation team for North West London Collaboration of Clinical Commissioning Groups. Saira is responsible for the deployment of the local North West London patient app, Health Help Now. Saira also trains and leads on two of the four work streams of the Digital Citizen Education Programme in North West London.
Prior to her current role in the NHS, Saira has worked as part of the Integrated Care Pilot/Programme for Outer NW London, and the NW London Digital Programme.
Saira has an LLB (Hons) Law degree and Postgraduate Diploma in Legal Practice.
Project: Digital Citizen Education Programme
Problem: With the number of digital apps and tools available, patients need to be educated on how to make use of these.
Solution: The programme trains volunteers to become digital ambassadors so that they have the confidence to also teach others within their communities resulting in an increase of patient knowledge.
Scale: The programme is for all 2.4 million patient population as well as the workforce.
Desired impact: The project will educate North West London patients on North West London digital tools (HHN app, patient online, ERS).
Progress to date: The Digital Ambassadors training as part of the programme started in September 2018 and so far have trained 30 ambassadors. The education programme is also one of the demonstrators as a part of the wider One London Local Health and Care Record Exemplar (LHCRE) programme of work.