Saira Arif

Saira Arif


About Saira Arif

Saira is currently the Patient App Product Manager working in the Digital Citizen & Innovation team for North West London Collaboration of Clinical Commissioning Groups. Saira is responsible for the deployment of the local North West London patient app, Health Help Now. Saira also trains and leads on two of the four work streams of the Digital Citizen Education Programme in North West London.

Prior to her current role in the NHS, Saira has worked as part of the Integrated Care Pilot/Programme for Outer NW London, and the NW London Digital Programme.

Saira has an LLB (Hons) Law degree and Postgraduate Diploma in Legal Practice.



Project: Health Help Now

Problem: Saira is trying to get patients to utilise the various digital tools there are to manage their health and care.

Solution: Deploying a patient app which is localised to them where they can enjoy the benefits of existing platforms such as patient online, but also have other functionality in one place to do with their health and care.

Scale: The app will cater to all of North West London, which means 8 CCG areas, 2.4 million population/patients.

Desired impact: To increase the amount of digital users as the NHS becomes more digital; to enable patients to manage their own health care better and easier by using digital technology; to have an app which provides for all patient health and care needs in one place.

Progress to date: The Health Help Now app has been deployed successfully in 6 CCGs out of 8, and the last two are being tested with go live for early February 2019.

Project: Digital Citizen Education Programme

Problem: With the number of digital apps and tools available, patients need to be educated on how to make use of these.

Solution: The programme trains volunteers to become digital ambassadors so that they have the confidence to also teach others within their communities resulting in an increase of patient knowledge.

Scale: The programme is for all 2.4 million patient population as well as the workforce.

Desired impact: The project will educate North West London patients on North West London digital tools (HHN app, patient online, ERS).

Progress to date: The Digital Ambassadors training as part of the programme started in September 2018 and so far have trained 30 ambassadors. The education programme is also one of the demonstrators as a part of the wider One London Local Health and Care Record Exemplar (LHCRE) programme of work.