About Saira Arif
Saira is the Digital Citizen & Innovation Project Manager for North West London Collaboration of Clinical Commissioning Groups. Prior to her current role in the NHS, Saira has worked as part of the Integrated Care Pilot/Programme for Outer NW London, and the NW London Digital Programme.
Saira has an LLB (Hons) Law degree and Postgraduate Diploma in Legal Practice.
Project: Digital Citizen Education Programme
Problem: With the number of digital apps and tools available, patients need to be educated on how to make use of these.
Solution: The programme trains volunteers to become digital ambassadors so that they have the confidence to also teach others within their communities resulting in an increase of patient knowledge.
Scale: The programme is for all 2.4 million patient population as well as the workforce.
Desired impact: The project will educate North West London patients on North West London digital tools (HHN app, patient online, ERS).
Progress to date: The Digital Ambassadors training as part of the programme started in September 2018 and so far have trained 30 ambassadors. The education programme is also one of the demonstrators as a part of the wider One London Local Health and Care Record Exemplar (LHCRE) programme of work.