Nikki Kahllon

Nikki Kahllon


About Nikki Kahllon

Nikki is a Project Manager who has a primary role to solve and improve issues in line with Trust Digital strategy. Having successfully implemented digital solutions such as a trust wide digitalised roster and real time safer staffing systems, Nikki firmly believes in digital transformation and the benefits of IT which enhance clinical services and patient care.

Previously Nikki managed a digital solution which allowed patients enhanced control of their care, by providing them access to their blood results and securely contact specialised services. Patient feedback reinforced her belief in the empowerment that digital technology can provide.

Pioneering digital solutions Nikki recognised a gap in patient information flow, IT allowed her to create an autotomized process in which accurate data gathering was achieved.

Nikki is looking forward to meeting fellow pioneers




Problem: The Emergency Department performance and the number of four hour wait breaches is impacted by many different factors with bed capacity being the key issue blocking patient flow.

Solution: The Emergency Department Transformation (EDT) programme includes various projects that are being delivered with the support of the NHSI Emergency Care Improvement Programme (ECIP) team to increase flow and improve performance, these include:

  • Embedding the SAFER care bundle
  • Embedding the Red to Green process at ward and board rounds.
  • Improving the discharge process
  • Ambulance Hand-overs

The project includes the design, build and implementation of the application from the Information team and the business change work stream to implement a new standard operating procedure (SOP) for keeping the system up to date (near real-time) and training the users in the system and the use of the display screens.

Desired impact: Nikki will deliver an electronic bed reporting and monitoring system to up to 32 locations around the Trust, this project will also deliver the hardware to run this solution.

This will benefit the Trust by:

  • Reducing the four hour wait breaches by 1.61% in 2018/19, 1.88% in 2019/20 and 2.15% in 2020/21  
  • Improving data quality
  • Positive impact on quality of reports derived from PAS data
  • Enhancing decision support due to significantly improved visibility of patients within assessment areas
  • Improving predictive planning capability
  • Introduction of agile working

Progress to date: The efficiency gains from this project should allow a reduction in the number of bed managers over time. However, this has not been quantified at this stage.