Arshad Takun

Arshad Takun

About Arshad

Arshad graduated from Brunel University with a Mathematics degree. This didn’t deter him from following his interest to be part of the change within the health sector.

Arshad’s career includes a variety of Primary Care organisations from CCG, General Practice, Primary Care Networks and currently within the GP Federation leading a digital transformation programme within the London Borough of Tower Hamlets.

I’m excited by the rapid pace of change of digital health and how much of an impact it has to improve outcomes.



With the rise of digital solutions, there is a current trend of the ‘young and healthy’ cohort registering onto external apps, and automatically de-registering from their local General Practice. The largest age range in the borough are those between 25-35 years old, and they are digitally savvy. If patients continue to register onto these digital services, this poses a greater risk to the sustainability of General Practices.

There are additional pressures on GP surgeries that technology can support an improved outcome including:

  • Staff retention and recruitment;
  • Capacity and efficiency to improve health outcomes;
  • Demand on clinical and non-clinical staff.

The aim of the project is to improve digital access for residents within the borough of Tower Hamlets. Arshad is scoping out the requirements of a digital tool in the form of a mobile application and this will incorporate the following, amongst other functions:

  • Appointment booking at their registered Practice
  • Virtual consultation with a GP via smartphone
  • Access to local healthcare services within the borough

The digital innovation project will be implemented across the borough, accessible by patients registered within 36 GP Practices, with a total population size of 350,000.

The desired impact is to increase capacity and reduce demand within General Practice. By implementing a digital project, service users can have more ownership over their health by:

  • Having increased access to their Practice,
  • Seek medical advice more conveniently,
  • Access health and lifestyle services locally, leading to improved health outcomes.

The impact of this will reduce pressure and workload on Practice staff. By introducing video consultation will improve remote access for GPs to allow for greater flexible working.

As of February 2019 the project was at the scoping phase and a Project Initiation Document has been presented to key stakeholders.